NEED A RETURN LABEL? CLICK HERE
Delivery
La Vinotheque is Absolutely Guaranteed. Every time. Any reason. Or we'll make it right.
Biodegradable packaging. We pack with planet-friendly fillers, following the latest trends in eco-friendliness.
If the idea of loss, or theft of your orders at the hands of a courier makes you nervous, perhaps you should consider getting shipping insurance.
Offers Discounted insurance package protection. Guards against loss, theft, and damage for just pennies.
If you declined Package Protection and your package has been lost or stolen, please contact the shipping carrier directly.
Please note estimated shipping and shipment times can take longer due to variables outside of our control. If you would like guaranteed shipping time frames, please select the 2 day or overnight shipping options offered. Note that 2 day and express shipping options may ship out the following business day.
La Vinotheque is a license liquor retailer. All alcohol orders are sold and shipped by licensed retailers. We are not an independent third party that facilitates, La Vinotheque is involved with the sale and delivery of alcohol products. All orders are fulfilled by licensed retailer. We partner with carriers around the world including UPS, FedEx, DHL, so you get the most accurate information in a way that’s easy to understand.
Shipment of alcohol cannot be left unattended.
Don't worry about being home to sign! We offer 1,000’s of UPS and FedEx Pick-up locations
Enroll in UPS My Choice and take the worry out of missed deliveries, all alcohol package requires a signature, the UPS Driver can't leave packages sit outside while you're away.
Shipping isn't included on the price, packages are generally dispatched same day and are shipped via UPS or FedEx with optional insurance package protection, tracking number and labeled "Alcohol adult signature required." Whichever shipment choice you make, we will provide you with a link to track your package online.
We back what we pack, special care is taken to protect fragile objects, our unique boxes are amply sized and your items are well-protected. More importantly we are a wine merchants and have a great respect for our product, so we take great care in making sure that you receive wine that has been properly taken care of. Our store is temperature controlled and is never allowed to get warmer than 64 degrees. In addition, we inspect every bottle before it ships to make sure that the cork is in good condition.
La Vinotheque understands that unfortunately, despite our efforts there will be times when products may be damaged during delivery. If your package clearly shows signs of damage or leakage or if the merchandise is damaged at the time of delivery, please accept the delivery, contact us immediately to advise us of the damaged product(s), hold all goods until advised by us that they can be disposed off.
RETURN AND CANCELLATIONS POLICY
We make it simple to return or exchange if things don’t work out. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Excepting that you receive something other than what you ordered.
To be eligible for a refund your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Orders cancelations are accepted for any reason. You can cancel items or orders that haven't entered the shipping process yet. Go to Your Account and select the order you want to cancel or please contact us during our normal business hours as soon as possible, preferably by email to fulfillment@lavinotheque.com for the fastest response.
INVALID REASONS FOR RETURN OR REFUND
1. You decide you don't like the taste or don't want the Product.
2. You received the product as a gift and want to exchange it.
3. You overbought and want to return excess product(s).
4. Any delays caused by failed delivery attempts through no fault of the shipper. Including but not limited to incorrect shipping address.
• No returns will be accepted without a return authorization number (RMA number).
RMA numbers are important to Us and you the customer. An RMA number tells Us that a return is being made.
We reserve the right to refuse a return on any product that does not meet these requirements.
Any wine, beer, or liquor you can’t return them to most states in the U.S. and thus all sales are final.