La Vinotheque is committed to providing our customers with the highest quality wine and liquor, and we want to ensure that your order arrives safely and in perfect condition. That's why we offer a free WineGard® shipping guarantee against loss or breakage.
What is WineGard®?
WineGard® is our free shipping guarantee that protects your order against loss or breakage during shipping. If your order is lost or damaged during shipping, we will replace it at no cost to you.
How does WineGard® work?
To take advantage of WineGard®, simply place an order on our website. We will ship your order using our standard shipping method. If your order is lost or damaged during shipping, we will replace it at no cost to you.
What if my order is lost or damaged?
If your order is lost or damaged during shipping, please contact us immediately. We will investigate the issue and replace your order as soon as possible.
What are the exclusions to WineGard®?
There are a few exclusions to WineGard®:
- WineGard® does not cover orders that are lost or damaged due to customer error, such as providing an incorrect shipping address.
- WineGard® does not cover orders that the shipping services is unable to deliver your package after the third attempt.
- WineGard® does not cover orders that are lost or damaged due to acts of God, such as natural disasters.
- WineGard® does not cover orders that are lost or damaged due to the use of third-party shipping services.
We hope this information is helpful. If you have any questions, please contact us.
In addition to our WineGard® guarantee, we also offer the following benefits:
- Complimentary Gift Messages
- A wide selection of wines and liquors
- Expert customer service
We hope you enjoy shopping with La Vinotheque!